Public offer agreement

2.1. The Contractor undertakes to provide the Customer with the Services on the terms of this offer, and the Customer undertakes to pay for them in the established manner.

2.2. The Services are provided remotely — over the internet, on the website of the Service.

The Contractor provides the Customer with the following services:

— Consulting on foreign trade, import and export;

— Drafting, review and support of foreign trade contracts;

— Foreign trade analytics by product, product group, partner country and region of Russia;

— Search for buyers and suppliers abroad;

— Services in subscription form in the areas listed above.

The Contractor also provides open access to the reference tools of the Service (the HS code catalogue, the customs payments calculator, product and partner checks) free of charge and without registration; such access is not a paid service under this offer.

The complete and current list of Services and their prices is published at imexp.ru/price.

4.1. The reference tools of the Service are provided free of charge (section 3). Paid plans are published on a separate page of the Service and form an integral part of this offer from the moment of publication.

4.2. Payment is made in Russian rubles.

4.3. Payment is made against an invoice issued by the Contractor in the Customer’s personal account or sent to the Customer’s e-mail, by bank transfer to the Contractor’s settlement account. An invoice is issued to legal entities, sole proprietors and private individuals alike.

4.4. A service is deemed paid from the moment the funds are credited to the Contractor’s settlement account.

4.5. The closing documents for an order (invoice, acceptance certificate) are produced in the Customer’s personal account and are available for viewing and printing.

4.6. If, in the course of work, the scope of a Service exceeds the agreed scope, the price changes only with the Customer’s consent; the additional payment is made against a separate invoice.

5.1. Work on a paid order begins once the funds are credited to the Contractor’s settlement account (cl. 4.4). The time of performance of each Service is stated on its page in the Service.

5.2. Subscription plans are valid for the paid period (month / year) from the moment of activation. The number of requests under a subscription is set in the plan and counted for each month of the subscription term from its start date; unused requests do not carry over to the next month.

5.3. Services under a one-off order are provided within the period stated on the Service’s page or, where it depends on the scope of work, within the period agreed with the Customer before payment.

6.1. The Contractor undertakes to:

— Provide the Customer with access to the Service and render the paid Services;

— Keep the Service operational 24/7, save for scheduled maintenance;

— Keep the Customer’s data confidential in accordance with the privacy policy;

— Consider enquiries and refund requests without undue delay.

6.2. The Contractor is entitled to:

— Change the composition, prices and functionality of the Service, giving the Customer at least 7 days’ notice;

— Engage third parties to render the Services without the Customer’s approval;

— Suspend the Customer’s access to the Service if the Customer breaches the terms of this offer.

6.3. The Customer undertakes to:

— Provide accurate information when placing an order and paying;

— Keep the sign-in link and access to their e-mail confidential;

— Not transfer access to the Personal account to third parties;

— Not use the Service for purposes contrary to the legislation of the Russian Federation (bulk spam mailing, automated data collection and the like).

6.4. The Customer is entitled to:

— Receive the paid Services in full;

— Contact support on any matter relating to the Service;

— Claim a refund in the cases provided for by section 8 of this offer.

7.1. The parties are liable for failure to perform or improper performance of their obligations in accordance with the legislation of the Russian Federation.

7.2. The Contractor is not liable for:

— Direct or indirect losses of the Customer arising from commercial decisions taken by the Customer on the basis of information obtained through the Service;

— Acts or omissions of third parties, including banks, carriers and the Customer’s foreign counterparties;

— Failures caused by force majeure or by interruptions in the operation of internet providers and hosting;

— Breach by the Customer of the terms of this offer.

7.3. The Contractor’s aggregate liability is limited to the amount of the Services paid for by the Customer over the 12 months preceding the event.

7.4. The limitations of liability in clauses 7.2 and 7.3 do not apply to a Customer who is an individual ordering the Services for personal needs, to the extent they contradict consumer protection law.

8.1. The Customer may withdraw from the Services and claim a refund for the unused part of a subscription period by sending a request to the Contractor’s e-mail address.

8.2. No refund is made for Services actually rendered (for the period of access used). The refundable amount is calculated in proportion to the unused part of the subscription period.

8.3. The refund is made by the same method as the payment, within 10 business days of receipt of the request.

8.4. The Customer may withdraw from a one-off order before payment by cancelling the order in the Personal account. After payment, withdrawal is made by a request to the Contractor’s e-mail; the Customer is refunded the amount paid less the expenses actually incurred by the Contractor, including for the part of the Service rendered by that time (Article 782 of the Civil Code of the Russian Federation).

Personal data is processed in accordance with the privacy policy. By accepting this offer the Customer confirms agreement with its terms.

10.1. The offer takes effect from the moment of its publication on the Service and remains in force until it is withdrawn or replaced by a new revision.

10.2. The Contractor may amend the terms of the offer unilaterally. A new revision takes effect from the moment of publication unless the text itself provides otherwise; a change of prices takes effect no earlier than 7 days after the Customer is notified (clause 6.2). Orders paid before that are performed on the previous terms.

10.3. The Customer is responsible for following the current revision of the offer at https://imexp.ru/oferta.

11.1. The parties resolve all disputes through negotiation.

11.2. For Customers that are legal entities or sole proprietors, a pre-court claim procedure is mandatory. The period for replying to a claim is 30 calendar days from its receipt.

11.3. Failing agreement, a dispute is referred to the court at the Contractor’s location (Saint Petersburg), unless the law provides otherwise for consumers.

Name OOO «IMEXP ANALYTICS»

INN / KPP 7816301774 / 780401001

OGRN 1157847376312

Registered address 89/4 Severny Prospekt, apt. 65, Saint Petersburg, 195252, Russia

Office address 23 Novgorodskaya St., Saint Petersburg, 191124, Russia

Bank FILIAL «SANKT-PETERBURGSKIY» AO «ALFA-BANK»

Settlement account 40702810432440000969

Correspondent account 30101810600000000786

BIC 044030786

Phone +7 (921) 907-01-40

E-mail info@imexp.ru